Telecom
Sales:
Proven upselling and cross-selling strategies
Analytics
solutions use big
data to understand customers better and present the right offers at the right
times
for
increased revenue generation.
Customer Care:
Activations, billing, order fulfillment End-to-end
consumer and business support for fixed line, mobile, satellite, broadband, and
TV,
ranging from dual-play to quad-play service offerings.
Technical Support:
Trouble ticketing, dispatch, warranty replacement;
end-to-end back- and front-office services for traditional and emerging
services,
such as fiber to the home and machine-to-machine support
Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations.
Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations.
Domain Expertise:
Our Team possesses in-depth Process Knowledge and
Domain
Expertise across several Service Brands, thereby offering Solutions that Deliver
Business Results.
Transparency:
We are Big Believers in Efficient Communication.
Working
together with Clients to achieve Business Goals that are aligned is truly
important
to us.
Technology:
Through Investments in State-of-the-Art Technology, we
create Process Efficiency, Customer Transparency and real-time learning that
drives
Quality of Output and Results.
Solutions for All:
Our Team becomes your Team, Irrespective to the
Category
of your Industry.
Budget Friendly:
With lower internal costs, we offer our Clients the
best
of the Resources that Deliver Impressively.
24/7 Process:
Give your Business an Agile, highly responsive Team
that
works day and night to meet your Expectations.